COVID-19 has been described by the UK Government as the biggest threat this country has faced for decades. The impact of this epidemic upon our daily lives and businesses has been huge. With so much of our working time now reliant on digital interaction, whether email, phone, or video conference, it seems timely to address some of the challenges that this presents to our colleagues, companies and the
wider reinsurance market.
This paper will explore this 'Gray Rhino' event, some of the issues that
have emerged and the technology, processes, and capital approaches
that may protect business in the future. In conclusion, it will provide a
return-to-the-office plan to assist in addressing this, and the next, risk.