Electronic devices consume our lives. The extension of wifi-enabled "smartness" into all manner of devices has turned even a basic doorbell into a legacy system. These rapid advances in technology often put domestic and professional lives out of sync. Many of us will recognise greater utilisation of technology in our personal lives. Landlines, printers and the humble computer mouse are all a regular part of our office lives, but obsolete in our own homes.
As computers have taken over the workplace, the insurance industry, along with others, now relies upon them for the basic day to day business functions. Initially, organisations began to build new systems upon existing legacy systems as processes and software evolved, but now it seems that these legacy systems may not be up to the job.