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PSD2 – the really useful regulation

[fa icon="calendar'] 03-Jul-2018 07:00:00 / by Robert Harris posted in Regulation, Compliance, regulatory reporter, Banking, PSD2, Customer Service, Payments

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The 2018 Payment Services Directive (PSD2) opens up payments markets to new, radical service providers in an aim to create a cheaper, more efficient European payments market. It provides new opportunities for third parties to access banks’ internal data in real-time to improve customer service.  

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ACI GDPR Briefing by Collyer Bristow (CB)

[fa icon="calendar'] 24-May-2018 14:14:01 / by Robert Harris posted in GDPR, Regulation, Compliance, Blog, Customer Service

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3 areas of Customer Service that should always be considered when striving to be the best.

[fa icon="calendar'] 30-Jun-2016 16:45:23 / by Kathryn Emerson posted in Clients, Customer Service

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Eurobase prides itself on being an organisation that provides a reliable, mindful and personal approach to business.  This includes our products and services alike.

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Businesses are forgetting why they are investing in CRM

[fa icon="calendar'] 19-May-2016 16:40:23 / by Richard Ellis posted in Insurance, Banking, Recruitment, Customer Service

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“Customer satisfaction is worthless. Customer loyalty is priceless.”
-Jeffrey Gitome
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Very few companies would not include ‘great customer service’ on their list of key ingredients that are essential for success. Great customer service builds strong and lasting relationships, demonstrates a greater understanding of modern customer needs, adds a personal human touch and infuses positivity within the business and its customers. It’s critical for attracting repeat customers and building positive word of mouth and a respected brand.

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