The 2018 Payment Services Directive (PSD2) opens up payments markets to new, radical service providers in an aim to create a cheaper, more efficient European payments market. It provides new opportunities for third parties to access banks’ internal data in real-time to improve customer service.
PSD2 – the really useful regulation
[fa icon="calendar'] 03-Jul-2018 07:00:00 / by Robert Harris posted in Regulation, Compliance, regulatory reporter, Banking, PSD2, Customer Service, Payments
ACI GDPR Briefing by Collyer Bristow (CB)
[fa icon="calendar'] 24-May-2018 14:14:01 / by Robert Harris posted in GDPR, Regulation, Compliance, Blog, Customer Service
3 areas of Customer Service that should always be considered when striving to be the best.
[fa icon="calendar'] 30-Jun-2016 16:45:23 / by Kathryn Emerson posted in Clients, Customer Service
Eurobase prides itself on being an organisation that provides a reliable, mindful and personal approach to business. This includes our products and services alike.
Businesses are forgetting why they are investing in CRM
[fa icon="calendar'] 19-May-2016 16:40:23 / by Richard Ellis posted in Insurance, Banking, Recruitment, Customer Service
“Customer satisfaction is worthless. Customer loyalty is priceless.”
-Jeffrey Gitomer
Very few companies would not include ‘great customer service’ on their list of key ingredients that are essential for success. Great customer service builds strong and lasting relationships, demonstrates a greater understanding of modern customer needs, adds a personal human touch and infuses positivity within the business and its customers. It’s critical for attracting repeat customers and building positive word of mouth and a respected brand.