During 2015, Eurobase launched its new online customer portal as part of its vision to ensure customers receive the highest level of service. Customers have embraced the online portal and feedback has been overwhelmingly positive. Key customer benefits include:
- Service level monitoring – Tracking and being accountable for delivery targets demonstrates our recognition of your priorities and needs;
- Advanced reporting – Track your own journey and identify trends. Flexible reporting gives you the key information you need in a way you can use;
- Live chat – Convenient, quick and easy to use. Responsiveness is critical and Live Chat means we’re only 1-click away;
- 24/7 support – Anytime anywhere, view your portfolio of cases, issues and engagements.