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Richard Ellis

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Eurobase International Group achieves ISO 27001 and ISO 9001 certification from the British Assessment Bureau

[fa icon="calendar'] Apr 3, 2017 6:45:00 AM / by Richard Ellis posted in Insurance, News, Customer Service, data, Compliance, Certification, data protection, ISO27001, ISO9001, QMS, quality management system

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Eurobase International Group is a software and services vendor to financial institutions.  With a Business management system that is well established and fully embedded within the organisation, Eurobase has achieved certification to the internationally recognised standards ISO 27001:2013 and ISO 9001:2015, confirming it as one of the leaders in its field.

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Eurobase strives for the best customer experience

[fa icon="calendar'] Mar 3, 2016 12:14:56 PM / by Richard Ellis posted in Insurance, News, Banking, CRM

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During 2015, Eurobase launched its new online customer portal as part of its vision to ensure customers receive the highest level of service. Customers have embraced the online portal and feedback has been overwhelmingly positive. Key customer benefits include:

  • Service level monitoring – Tracking and being accountable for delivery targets demonstrates our recognition of your priorities and needs;
  • Advanced reporting – Track your own journey and identify trends. Flexible reporting gives you the key information you need in a way you can use;
  • Live chat – Convenient, quick and easy to use. Responsiveness is critical and Live Chat means we’re only 1-click away;
  • 24/7 support – Anytime anywhere, view your portfolio of cases, issues and engagements.
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