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Richard Ellis


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Businesses are forgetting why they are investing in CRM

[fa icon="calendar'] 19-May-2016 15:40:23 / by Richard Ellis posted in Insurance, Banking, Recruitment, Customer Service

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“Customer satisfaction is worthless. Customer loyalty is priceless.”
-Jeffrey Gitome
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Very few companies would not include ‘great customer service’ on their list of key ingredients that are essential for success. Great customer service builds strong and lasting relationships, demonstrates a greater understanding of modern customer needs, adds a personal human touch and infuses positivity within the business and its customers. It’s critical for attracting repeat customers and building positive word of mouth and a respected brand.

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Create value for your customers.  With transparency, control and delivery, learn how interaction enhances your customer’s experience.

[fa icon="calendar'] 29-Mar-2016 08:42:33 / by Richard Ellis posted in CRM

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''The greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business; the human touch''
Shep Hyken

 

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