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Kathryn Emerson


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3 ways in which technology can help drive innovation and efficiency

[fa icon="calendar'] 23-Oct-2017 16:12:24 / by Kathryn Emerson posted in Insurance, Blog, Technology, ROI, innovation, efficiency

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From a technological perspective, we decided to delve into the realms of Innovation and Efficiency. I mean, who doesn’t want their business to run more innovatively and efficiently? Do technology solutions really have the ability to drive innovation and efficiency, reduce operational costs and improve return on capital.

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Best Execution? Results: F, C, A – ‘Could do Better!’

[fa icon="calendar'] 13-Sep-2017 12:13:44 / by Kathryn Emerson posted in Banking, Blog, MiFID II, Best Execution

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Recent news reports suggest parents, teachers and employers are unhappy about the new GCSE grading system that was used for the first time in pupil results announced two weeks ago. A lack of clarity of the new scoring system has been blamed for the confusion.

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3 areas of Customer Service that should always be considered when striving to be the best.

[fa icon="calendar'] 30-Jun-2016 16:45:23 / by Kathryn Emerson posted in Clients, Customer Service

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Eurobase prides itself on being an organisation that provides a reliable, mindful and personal approach to business.  This includes our products and services alike.

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Are you ready for C Day?

[fa icon="calendar'] 09-May-2016 11:00:00 / by Kathryn Emerson posted in Insurance

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The aptly named (by Eurobase) C Day, or Complaints Day, was June 30th 2016. 

I’m sure you are already fully aware that the FCA and the Lloyd’s code for handling complaints have set a deadline for having an operational complaints management solution.  Of course, this is not the only day that people will complain, but it is the date in which Managing Agents in the London Market will be required to have a fully auditable complaints handling solution in place for anyone including (but not limited to) Policy holders, TPA’s, Coverholders, Brokers, Lloyd’s and the FOS, who may raise a complaint or query.  The solution must be able to manage complaints in compliance with the regulation and reporting requirements of the FCA.

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